Ford is embracing the on-demand market with their Ford Hot Shot Express Parts Delivery System. Participating Ford dealers can now order and receive parts on the same day from this ultra-fast Ford Parts delivery service. Quick part delivery not only allows Ford Dealer service departments to work faster and get customers back on the road sooner. but also maximize bay space and increases the volume of service jobs the dealership can handle.
Although the Hot Shot express parts delivery is not a new service, it is growing exponentially as dealer service centers strive to adjust to the changing needs of their customers. In this new age of instant gratification, consumers can rent a movie or hail an Uber in a matter of minutes. Waiting for a service center to receive parts from the manufacturer (which could take up to a week) is rapidly becoming a thing of the past.
The Hot Shot delivery service brings genuine Ford, Motorcraft parts to the service center within two hours. This rapid delivery is perfect for service technicians who have a vehicle on the lift and needs the part quickly to finish the job. Ford’s Hot Shot express parts service acquires High-volume maintenance repair parts such as brakes, hoses and filters from nearby dealers and independent shops to guarantee the fastest possible delivery time.
“Improving the customer experience has been top of mind for Ford and the entire Ford Customer Service Division operation,” said Frederiek Toney, president, Global Ford Customer Service Division (FCSD). “From initiatives such as Hot Shot express parts delivery to the 2016 relaunch of the Motorcraft parts brand to the 2017 introduction of the Omnicraft line of parts and innovative pilot programs such as the Smart Service Kiosk, everything we are doing revolves around providing better service to our customers and helping dealers grow their business.”
Our Ford Dealer Service Center near Dallas, Texas is available six days a week to provide fast and efficient Ford service and repair. Please Contact Us with any questions or to schedule your next service appointment.