Frequently Asked Questions | Lewisville TX
Sales
Q: Do you sell used vehicles?
A: Yes, we do! We stock pre-owned vehicles ranging from under $10,000 to $100,000. In addition to a vast selection of pre-owned Fords, we carry a variety of domestic, import, and luxury vehicles of all brands.
Q: How much of a down payment do I need?
A: Our expert finance team has experience working with customers from all walks of life. Even if you have bad credit or no credit at all, they will work with you to find a loan with a down payment that you can afford. Give us a call today to see what the finance team at Five Star Ford Lewisville can do for you.
Q: Which Ford model has the most cargo space?
A: To get the most cargo capacity for a personal-use vehicle, you’ll want to check out the Expedition Max. For commercial-use cargo capacity, definitely look into the wide range of Transit models. Give us a call to schedule your test drive and come see one in person today!
Q: Do you sell certified used vehicles?
A: Yes! Shop our inventory of Ford certified pre-owned vehicles today and shop with the peace of mind that comes with it. Give us a call to schedule your test drive today!
Q: Can I still get a car loan if I have bad credit?
A: Our finance team has experience working with customers from all walks of life. No matter what your situation is, we will do everything we can to get you in the vehicle you want at a price you can afford. Give our team a call today to see what they can do for you!
Q: Do you sell used vehicles of other brands besides Ford?
A: We carry most popular makes and models used including Chevy, Honda, and Toyota. Browse our inventory now, then give us a call today!
Q: Can I get a loan for a car if I'm self-employed?
A: Our finance team has experience working with customers from all walks of life. Even if you don’t have a traditional 9-5, we are committed to getting you into the right car at the right price. Give us a call today!
Q: Is it worth it to buy a hybrid car?
A: They get good fuel economy even after the electric range is depleted. They provide the benefits of a pure EV for short drives or commutes while still having a gas engine for longer trips without charging worries or range limitations. Some are even eligible for a federal tax incentive. If you’re interested in test driving a hybrid car for yourself, give us a call today!
Q: Are hybrid cars actually better for the environment?
A: Driving a hybrid vehicle will lower your gasoline consumption as well as reduce air pollution and greenhouse gas emissions. If you think you might be interested in a hybrid car, give us a call to schedule your test drive today!
Q: Are hybrid cars safer than gas cars?
Q: Do I need to schedule a test drive?
Q: How do I schedule a test drive?
Q: Do I have to buy a new car from you to sell you mine?
A: We will buy your old car even if you don’t purchase a new one from us. Just schedule an appraisal and we’ll let you know how much we can give you for it in cash or trade.
Q: Do you sell hybrid and electric Fords?
Q: Do you offer financing for new and used vehicles?
A: Yes, we offer financing options for both new and used vehicles. Our finance team will work with you to find a loan that fits your budget and credit situation. Give us a call today to learn more.
Q: Do you offer extended warranties for new and used vehicles?
A: Yes, we offer extended warranties for both new and used vehicles. Our team can walk you through your options and help you choose the best warranty for your needs. Give us a call today to learn more.
Q: Can I order a specific Ford model that you don't currently have in stock?
A: Yes, we can special order a specific Ford model that we don’t currently have in stock. Our team will work with you to find the exact vehicle you want and have it delivered to our dealership. Give us a call to learn more.
Service
Q: How much does getting a new transmission cost?
A: The average price range for transmission replacement is between $2,000 and $5,000 for a brand-new component. The additional cost of labor is often between $800 and $2,000, and you should also take taxes and associated fees into account. Learn more about your car’s transmission with our service center by giving us a call today!
Q: How long does an oil change take?
A: Typically, you can expect a scheduled oil change to take anywhere between 30 to 90 minutes. Yes, quite the gap! When scheduling The Works (oil change, filter changes, tire rotations, etc.) it will take a little longer as it is multiple services completed in one visit. The actual time can also vary depending on whether the technician encounters other issues that require addressing. Either way, you can enjoy the amenities of service lounge while you wait. Call to schedule your oil change appointment today!
Q: Is it safe to keep driving with my check engine light on?
A: The general rule is that if the check engine light is flashing, you can’t keep driving the car. It’s an emergency. Often it indicates an engine misfire. If you keep driving, you will likely cause irreversible damage, mostly to the (expensive) catalytic converter. In order to avoid costly additional repairs, give the service team at Five Star Ford Lewisville a call today!
Q: Can I schedule a service appointment online?
A: Absolutely! You can schedule your service appointment on our website in a few short clicks right from the convenience of your couch and without ever having to pick up the phone! Schedule online now.
Q: Can I get my vehicle serviced with you even if I didn't buy it from you?
A: Of course! Our service team works on most makes and models, even if the vehicle wasn’t originally purchased from Five Star. Schedule your service appointment today!
Q: Do you have service specials?
A: Yes! We often have special discounts on common services that we offer. They usually change every month, so check back often to get the best deal.
Q: Do you service other brands besides Ford?
A: Our team of certified technicians are qualified to work on most makes and models. Give us a call to schedule your service appointment and we’ll let you know if there is any issue.
Q; How often should I get my tires rotated?
A: Most vehicle manufacturers recommend that you get your tires rotated about every 7,500 miles or six month. However, your owner’s manual will always be the best resource for information specific to your vehicle’s needs. Give us a call to schedule your tire rotation today!
Q: How often should I get my oil changed?
A: On average, vehicles are estimated to need an oil change every 3,000 miles or every six months. However, you should always refer to your owner’s manual as the definitive resource to determine the needs of your specific car. If you think your car may need an oil change, give us a call to schedule your appointment today!
Q: How often does my car need maintenance?
A: For most vehicles, regular maintenance begins at 5,000 miles and continues from there every 5,000-10,000 miles. However, you should always refer to the owner’s manual for your vehicle as the definitive resource for the needs of your specific car. If you think your car is due for maintenance, give us a call today!
Q: Is using premium fuel better for my car?
Q: How often should I change my air filter?
A: Most manufacturers recommend that you change your air filter every 12,000 to 15,000 miles, or once a year, whichever comes first. However, this can vary depending on driving conditions, such as dusty roads or heavy traffic. Give us a call to schedule an appointment to have your air filter checked and changed if necessary.
Q: What is included in a routine maintenance service?
A: Routine maintenance typically includes an oil change, tire rotation, and inspection of vital components such as brakes, belts, and fluids. Depending on the mileage and age of your vehicle, other services may be recommended. Check your owner’s manual or give us a call to schedule a maintenance appointment today.
Q: How often should I get my brakes checked?
A: It is recommended that you have your brakes checked every 12,000 miles or at least once a year, whichever comes first. However, if you notice any squeaking or grinding noises when applying your brakes, it’s important to get them checked as soon as possible. Give us a call to schedule an appointment with our brake specialists today.
Five Star Ford of Lewisville
1144 N. Stemmons Freeway
Lewisville, TX 75067
| sunday | closed |
| monday | 8:30 am – 8:30 pm |
| tuesday | 8:30 am – 8:30 pm |
| wednesday | 8:30 am – 8:30 pm |
| thursday | 8:30 am – 8:30 pm |
| friday | 8:30 am – 8:30 pm |
| saturday | 8:30 am – 8:00 pm |
| sunday | closed |
| monday | 7:00 am – 6:30 pm |
| tuesday | 7:00 am – 6:30 pm |
| wednesday | 7:00 am – 6:30 pm |
| thursday | 7:00 am – 6:30 pm |
| friday | 7:00 am – 6:30 pm |
| saturday | 7:00 am – 4:00 pm |
| sunday | closed |
| monday | 7:00 am – 6:00 pm |
| tuesday | 7:00 am – 6:00 pm |
| wednesday | 7:00 am – 6:00 pm |
| thursday | 7:00 am – 6:00 pm |
| friday | 7:00 am – 6:00 pm |
| saturday | 7:00 am – 4:00 pm |
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