Frequently Asked Questions | Lewisville TX

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Q: Which Ford model gets the best gas mileage?

A: If your goal is fuel efficiency, then you can’t beat Ford’s lineup of hybrid and electric vehicles. The 2022 Mustang Mach-E and Ford Escape PHEV both boast over 100 combined city/highway MPGe. Stop in to Five Star Ford Lewisville to check out the full lineup of Ford cars, trucks, and SUVs today!

Q: Do you sell used vehicles?

A: Yes, we do! In addition to our new Ford models, Five Star Ford Lewisville also carries a number of used and certified pre-owned cars, trucks, and SUVs from various other brands including Chevy, Nissan, and Toyota. Give us a call or come on down to see them all today!

Q: How much of a down payment do I need?

A: Our expert finance team has experience working with customers from all walks of life. Even if you have bad credit or no credit at all, they will work with you to find a loan with a down payment that you can afford. Give us a call today to see what the finance team at Five Star Ford Lewisville can do for you.

Q: Which Ford model has the most cargo space?

A: To get the most cargo capacity, you’ll want to go with the long wheelbase of the 2022 Ford Expedition Max. Give us a call to schedule your test drive and come see one in person today!

Q: Do you sell certified used vehicles?

A: Yes! Shop our inventory of Ford certified pre-owned vehicles today and shop with the peace of mind that comes with it. Give us a call to schedule your test drive today!

Q: Can I still get a car loan if I have bad credit?

A: Our finance team has experience working with customers from all walks of life. No matter what your situation is, we will do everything we can to get you in the vehicle you want at a price you can afford. Give our team a call today to see what they can do for you!

Q: What are the dimensions of the Ford F-150?

A: The dimensions of the 2022 Ford F-150 are 209-250″ L x 80-87″ W x 75-80″ H. If you want to see one in person, give us a call to schedule your test drive today!

Q: Do you sell used vehicles of other brands besides Ford?

A: We carry most popular makes and models used including Chevy, Honda, and Toyota. Browse our inventory now, then give us a call today!

Q: Can I get a loan for a car if I'm self-employed?

A: Our finance team has experience working with customers from all walks of life. Even if you don’t have a traditional 9-5, we are committed to getting you into the right car at the right price. Give us a call today!

Q: Is it worth it to buy a hybrid car?

A: They get good fuel economy even after the electric range is depleted. They provide the benefits of a pure EV for short drives or commutes while still having a gas engine for longer trips without charging worries or range limitations. Some are even eligible for a federal tax incentive. If you’re interested in test driving a hybrid car for yourself, give us a call today!

Q: Are hybrid cars actually better for the environment?

A: Driving a hybrid vehicle will lower your gasoline consumption as well as reduce air pollution and greenhouse gas emissions. If you think you might be interested in a hybrid car, give us a call to schedule your test drive today!

Q: Are hybrid cars safer than gas cars?

A: A newly released report from the Highway Loss Data Institute, which is part of the Insurance Institute for Highway Safety, has found that hybrids are safer in crashes – 25 percent safer than standard cars! If you’re interested in a safer ride, give our team a call today!

Q: Do I need to schedule a test drive?

A: Nope! You can walk in anytime we’re open. However, scheduling in advance does allow us to ensure the vehicle you’re interested in is available and ready when you arrive. Scheduling your test drive is fast and easy on our website!

Q: How do I schedule a test drive?

A: Scheduling a test drive is fast and easy on our website. Simply select the model you’re interested in, then fill out a brief form with some basic information so we can contact you. Alternatively, you can always give us a call!

Q: Do you sell hybrid and electric Fords?

A: Ford offers a wide range of EV and hybrid vehicles, from compact cars to sedans to SUVs, so you’re sure to find one that will suit your needs. If you’re interested in something we don’t currently have on the lot, we can order it for you. Just give us a call and let us know what you’re looking for today!


Q: How much does getting a new transmission cost?

A: The average price range for transmission replacement is between $1,800 and $3,400 for a brand-new component. The additional cost of labor is often between $500 and $1,200, and you should also take taxes and associated fees into account. Learn more about your car’s transmission with our service center by giving us a call today!

Q: How long does an oil change take?

A: Typically, you can expect an oil change to take between 30 to 45 minutes. The actual time can vary depending on whether the technician encounters other issues that require addressing. Either way, you can enjoy the amenities of service lounge while you wait. Call to schedule your oil change appointment today!

Q: Is it safe to keep driving with my check engine light on?

A: The general rule is that if the check engine light is flashing, you can’t keep driving the car. It’s an emergency. Often it indicates an engine misfire. If you keep driving, you will likely cause irreversible damage, mostly to the (expensive) catalytic converter. In order to avoid costly additional repairs, give the service team at Five Star Ford Lewisville a call today!

Q: Can I schedule a service appointment online?

A: Absolutely! You can schedule your service appointment on our website in a few short clicks right from the convenience of your couch and without ever having to pick up the phone! Schedule online now.

Q: Can I get my vehicle serviced with you even if I didn't buy it from you?

A: Of course! Our service team works on most makes and models, even if the vehicle wasn’t originally purchased from Five Star. Schedule your service appointment today!

Q: Do you have service specials?

A: Yes! We often have special discounts on common services that we offer. They usually change every month, so check back often to get the best deal.

Q: Do you service other brand besides Ford?

A: Our team of certified technicians are qualified to work on most makes and models. Give us a call to schedule your service appointment and we’ll let you know if there is any issue.

Q; How often should I get my tires rotated?

A: Most vehicle manufacturers recommend that you get your tires rotated about every 7,500 miles or six month. However, your owner’s manual will always be the best resource for information specific to your vehicle’s needs. Give us a call to schedule your tire rotation today!

Q: Do I have to buy a new car from you to sell you mine?

A: We will buy your old car even if you don’t purchase a new one from us. Just schedule an appraisal and we’ll let you know how much we can give you for it in cash or trade.

Q: How often should I get my oil changed?

A: On average, vehicles are estimated to need an oil change every 3,000 miles or every six months. However, you should always refer to your owner’s manual as the definitive resource to determine the needs of your specific car. If you think your car may need an oil change, give us a call to schedule your appointment today!

Q: How often does my car need maintenance?

A: For most vehicles, regular maintenance begins at 5,000 miles and continues from there every 5,000-10,000 miles. However, you should always refer to the owner’s manual for your vehicle as the definitive resource for the needs of your specific car. If you think your car is due for maintenance, give us a call today!

Q: Is using premium fuel better for my car?

A: If your vehicle’s manufacturer recommends using premium gasoline, then filling up with premium is a good idea. Using lower octane fuel in a high-performance engine over time could eventually cause knocking, potentially damaging the engine. Otherwise, using premium fuel is not necessary.

Q: What are the service department hours?

A: The Service Department at our Lewisville location are Mon-Fri from 7am-7pm and Saturday from 7am-4pm. Call us at 469-470-4900. Thank you!

Five Star Ford of Lewisville

1144 N. Stemmons Freeway

Lewisville, TX 75067

Sales (469) 960-7240
Service (469) 960-7073
Parts (469) 960-7234
monday8:30 am – 8:30 pm
tuesday8:30 am – 8:30 pm
wednesday8:30 am – 8:30 pm
thursday8:30 am – 8:30 pm
friday8:30 am – 8:30 pm
saturday8:30 am – 8:00 pm
monday7:00 am – 7:00 pm
tuesday7:00 am – 7:00 pm
wednesday7:00 am – 7:00 pm
thursday7:00 am – 7:00 pm
friday7:00 am – 7:00 pm
saturday7:00 am – 4:00 pm
monday7:00 am – 6:00 pm
tuesday7:00 am – 6:00 pm
wednesday7:00 am – 6:00 pm
thursday7:00 am – 6:00 pm
friday7:00 am – 6:00 pm
saturday7:00 am – 4:00 pm

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